Privacy Policy

SEP SourceOne International (SMC-Private) Limited, trading as SEP SourceOne International – Legacy of Socks Expert Pakistan ("SEP," "we," "us," or "our"), respects the privacy of everyone who visits www.socksexpert.com (the "Website") or contacts us through it. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.

By using this Website or submitting an inquiry through it, you agree to the practices described in this Privacy Policy. If you do not agree, please do not submit personal information to us through the Website.

1. Who We Are

SEP SourceOne International (SMC-Private) Limited is a socks and textile buying office, sourcing partner, quality assurance service provider, and consultancy firm headquartered at:

Plot #63, Street #02, Defence View Society, Pakpattan Sharif, Punjab 57400, Pakistan

SEP SourceOne International (SMC-Private) Limited is the data controller of your personal information in connection with this Website — meaning we determine why and how your information is processed. For any privacy-related question, you can reach us at info@socksexpert.com.

2. Information We Collect

We only collect information that you choose to provide to us, plus a small amount of technical information collected automatically. Specifically:

a) Information you submit through our Contact form

• Full name, company name, email address, phone/WhatsApp number, and country
• The inquiry category you select and the message you write
• An optional file attachment (e.g. a specification sheet or purchase order), limited to PDF, JPG, PNG, DOC, or DOCX files up to 5 MB

b) Information you submit through the Insights newsletter form

• Name, email address, company name (optional), and your selected area of interest

c) Technical information collected automatically

• Your IP address and the date/time of submission, logged for security and record-keeping when you submit the Contact form
• Standard web server logs (browser type, pages visited) generated by our hosting provider

We do not use invasive tracking pixels, and we do not knowingly collect financial or payment information through this Website.

3. How We Use Information

We use the information you provide to:

• Respond to your sourcing, quality assurance, QMS, training, or consultancy inquiry
• Send you an acknowledgement confirming we received your inquiry
• Send Insights newsletter updates, only if you have subscribed, on the topics you selected — every newsletter email includes an unsubscribe link, and unsubscribing stops all future newsletter emails immediately
• Maintain internal records of business correspondence
• Improve this Website and understand which pages are most useful to visitors
• Meet legal, accounting, or regulatory requirements where applicable

We do not use your information for automated decision-making, and we do not sell your information to third parties.

4. Legal Basis

Where applicable (for example, for visitors located in the European Union or United Kingdom), we process your information on the following legal bases:

• Consent — when you voluntarily submit the Contact form or subscribe to Insights updates
• Legitimate interest — to respond to business inquiries and maintain professional correspondence, in a way that does not override your rights
• Legal obligation — where we are required to retain certain records under applicable law

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• With our own team members who need it to respond to your inquiry or fulfil a service engagement
• With our email delivery and hosting providers, solely to operate this Website and deliver the acknowledgement/inquiry emails
• Where required by law, regulation, or a valid legal process
• With your explicit consent, for any other purpose

6. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected. Retention periods depend on the type of data:

You may request earlier deletion of your data at any time — see "Your Rights" below.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent (for example, unsubscribe from Insights updates) at any time
• Object to or restrict certain processing of your information

To exercise any of these rights, contact us at info@socksexpert.com. We will respond within a reasonable timeframe.

If you are located in the European Union or United Kingdom, you also have the right to lodge a complaint with your local data protection authority — for example, your national Data Protection Authority (EU) or the Information Commissioner's Office (UK) — if you believe we have not handled your personal information appropriately.

8. Cookies

This Website uses a small number of cookies, primarily from the Google Translate widget that lets visitors view the site in their preferred language. You control this via the consent banner and preferences panel shown on the site. Full details of what is used and how to manage it are set out in our Cookie Policy.

9. Data Security

We take reasonable technical and organizational measures to protect the information you share with us:

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

SEP SourceOne International is headquartered in Pakistan, and information you submit through this Website is processed and stored in Pakistan. If you are visiting from the European Union, the United Kingdom, or any other jurisdiction with data protection laws that differ from those of Pakistan, please be aware that your information will be transferred to, and processed in, a country whose data protection framework may not be identical to your own.

Where we engage third-party service providers (such as our hosting and email delivery providers, and the Google Translate widget described in our Cookie Policy), we take reasonable steps to work only with providers that maintain appropriate confidentiality and security safeguards for the data they process on our behalf. By using this Website and submitting your information, you consent to this processing and transfer.

11. Children's Privacy

This Website is intended for business professionals, buyers, and industry visitors. It is not directed at, and we do not knowingly collect personal information from, anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete it.

12. No Tracking

We do not use advertising trackers, profiling tools, or behavioral analytics on this Website. We do not build advertising profiles of visitors, and we do not share visitor data with advertising networks or data brokers. The only cookies capable of being set on this site are described in full in our Cookie Policy.

13. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.

14. Contact

This Privacy Policy works alongside our Cookie Policy and Terms & Conditions.